The Impressive TimesNew Delhi, May 23: Reinforcing the Haryana Government’s focus on accountable and citizen-centric governance, Chief Minister Nayab Singh Saini on Saturday directed officer and Chief Minister’s Good Governance Associates (CMGGAs) to intensify efforts towards effective implementation of public welfare schemes and swift resolution of people’s grievances at the grassroots level.
Chairing a high-level review meeting at Sant Kabir Kutir with CMGGAs, the Chief Minister said the true measure of governance lies in how efficiently government services and welfare benefits reach the last person in society. Calling for greater sensitivity and responsiveness in administration, he asserted that even the smallest issue faced by citizens should be treated with seriousness and resolved in a time-bound manner.
Invoking Prime Minister, Narendra Modi’s vision of Viksit Bharat 2047, the Chief Minister urged CMGGAs to serve as a strong bridge between the government and the people by providing real-time grassroots feedback and helping strengthen policy execution across sectors.
He asserted that even the smallest grievance of citizens must be addressed with sensitivity and urgency, adding that effective last-mile delivery of schemes is the real benchmark of good governance.
During the interaction, CMGGAs from different batches and sectors shared their field experiences and feedback from across the state. The Chief Minister directed them to submit detailed briefing notes to the Chief Minister’s Office outlining challenges faced during field implementation, the level of coordination received from departments and officials, projects that have shown visible progress, and areas where further policy attention or administrative intervention is required. Several suggestions aimed at improving governance delivery were also presented during the meeting.
Highlighting the importance of grassroots feedback in policymaking, the Chief Minister said field-level insights play a crucial role in making government schemes more effective, result-oriented and citizen-focused. He urged officials and associates to maintain continuous coordination and proactive engagement at the grassroots to ensure prompt resolution of public issues.
During the meeting detailed discussions on education, healthcare services, Deendayal welfare schemes, Jansamvad grievance redressal, water management and other flagship programmes were also done.
The Chief Minister directed officers to ensure regular monitoring of schemes to guarantee transparency and timely delivery of services. He also called for prompt and concrete action on complaints received under the Jansamvad programme.
Chief Principal Secretary to Chief Minister, Rajesh Khullar, Deputy Principal Secretary to Chief Minister, Yashpal Yadav, OSD to Chief Minister, Rajesh Sandhu and CMGGAs associated with various departments also remained present during the meeting.
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