New Delhi, April 23, 2026: The Delhi Jal Board has initiated a large scale door to door verification exercise across the city to streamline its consumer database and improve billing efficiency. The six month campaign is designed to address long standing gaps in water connection records while preparing the system for regular meter reading and timely bill distribution.
As part of the plan, the city has been divided into three operational zones covering different districts. Private agencies will be engaged to carry out field level verification, digital data collection and consumer authentication through an eKYC process.
Officials said the selected agencies will collect detailed information including connection numbers, consumer names, partial Aadhaar details, contact information, household size and precise location coordinates. The survey will also capture meter condition, latest billing status and photographic evidence of installed meters.
The initiative will include a system to confirm delivery of water bills, where field teams will record proof of distribution along with property images. Authorities expect that by the end of the exercise, every registered connection will have a verified digital profile.
The move comes amid concerns over inefficiencies in the existing billing framework. The water utility currently has significantly fewer active connections compared to electricity consumers in the capital, highlighting gaps in coverage and record management.
Internal assessments have indicated that a large number of consumers do not receive physical bills regularly, raising questions about revenue collection and service delivery. Officials believe the new system will help bridge these gaps and bring greater transparency.
The project is estimated to cost around sixty crore rupees, with the verification phase to be completed within six months. A parallel system for consistent meter reading and billing is expected to be implemented in the following phase.
Audit findings in the past have also pointed to high levels of non revenue water due to leakage and unauthorised usage. The new initiative is expected to improve monitoring and reduce such losses.
Authorities stated that the exercise marks a significant step towards modernising the capital’s water management system and ensuring better service for residents.
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