“A complaint is not just a piece of paper; it is the voice of public expectations and rights” — CM Rekha Gupta

New Delhi, July 2: Delhi Chief Minister Rekha Gupta today personally opened the complaint and suggestion boxes installed at the offices of DM, SDM, and Sub-Registrar offices across Delhi and took stock of the issues raised by the public. During the event held at the Delhi Secretariat, complaint and suggestion boxes from North West, South East, North East, East, West, South, and South West districts — a total of 42 boxes — were opened and reviewed.

The Chief Minister stated that all complaints received through these boxes will be evaluated by the Chief Minister’s Office to ensure that no concern is overlooked and timely action is taken on every issue. She added that this initiative is yet another step towards a more sensitive, transparent, and accountable administration.

CM Rekha Gupta emphasized that resolving these grievances of Delhi’s citizens is the top priority of her government. She said pending complaints in any department are unacceptable. To address this, the Delhi government had earlier instructed all DM, SDM, and Sub-Registrar offices to install public complaint and suggestion box. The objective behind this move was to ensure that people’s voices reach the Chief Minister’s Office directly.

She informed that it had already been made clear that these boxes would be brought to the Chief Minister’s Office every month to eliminate any scope for data leakage or tampering.

The Chief Minister said she herself opened several boxes today and will now read these complaints in detail. She asserted that direct communication between the people and the Chief Minister is vital, and that people should feel free to express their concerns directly. The aim is for the government and administration to respond and act accordingly, making the governance process more accountable and citizen-centric.

She stated that a complaint is not just a piece of paper, but a reflection of the people’s expectations and rights. These complaint and suggestion boxes are not just tools to report problems, but serve as a medium of communication between the people and the government.

CM further said that the issues which were most commonly raised in the complaints covered issues regarding improvement in facilities in offices for public, complaint against officials, sanitation, water supply, road conditions, and traffic management. She instructed concerned departments to treat these matters with utmost seriousness and initiate swift action. Departments were also directed to submit detailed action reports after conducting preliminary assessments.

The CM added that apart from complaint and suggestion boxes, the Delhi government also has PGMS portal to submit grievances. She stressed that the government’s goal is not merely to register complaints but to resolve them swiftly and within a defined timeframe.

“Our government is not just listening, but working sincerely to ensure every grievance reaches resolution,” the Chief Minister concluded.