Consumers expressed confidence in smart meters, receiving 72,000 positive feedbacks

Raipur: Under the direction of the Ministry of Energy, Government of India, Chhattisgarh State Power Distribution Company successfully organized a state-wide “Smart Meter Awareness Fortnight” from February 9th to February 23rd. This campaign was coordinated across all distribution centers, divisional and zone offices, and urban local bodies. Feedback was received from approximately 73,000 consumers, who described smart meters as transparent and reliable.

This 15-day campaign saw significant consumer participation. A total of 72,966 electricity consumers submitted their feedback through the “More Bijli” app, including 52,601 smart meter consumers and 20,365 non-smart meter consumers. This data reflects consumers’ growing trust and engagement with the digital platform.

Raipur city ranked first in feedback submissions, while Durg-Bhilai and Bilaspur ranked second and third, respectively. At the divisional level, Champa Division received the highest number of feedbacks, 3,077. Zone-wise, 1,177 feedbacks were recorded from Pondimar Zone (Korba), while distribution center-wise, Sakri (Bilaspur) Distribution Center received the highest number of feedbacks, 757. The Smart Meter Awareness Fortnight not only made consumers technically aware but also strengthened communication and trust between the department and consumers. This initiative has proven to be an important step towards transparency, accountability, and digital empowerment.

Chhattisgarh State Power Companies will continue to conduct such public welfare and awareness-based programs in the future, prioritizing consumer interests. The fortnight’s objectives were to increase consumer awareness of the smart meter system, provide information about transparent and accurate billing systems, and strengthen consumer participation through digital platforms. During the campaign, detailed information on the functioning and benefits of smart meters was provided through street plays, exhibitions, public interactions, consumer camps, and on-site technical demonstrations.