Raghav Chadha Demands Ban on 10-Minute Delivery, Cites ‘Inhumane’ Working Conditions

“These quick-commerce and instant-commerce companies have reached billion-dollar valuations riding on the shoulders of this silent workforce. Yet the condition of these gig workers is worse than that of daily-wage labourers,” he noted.

Sharing the everyday struggles of delivery agents, the AAP MP raised three key issues: the oppression of speed and delivery time — the dangerous trend of “10-minute delivery; the fear of cutomer harassment; and dangerous working conditions”.

“At a red light, a delivery worker is constantly worried that if he gets delayed, his ratings will fall, his incentives will be cut, or the company may block his ID. So, in order to deliver within 10 minutes, he overspeeds, jumps signals, and puts his life at risk,” he stated.

He further highlighted that when an order is 5–7 minutes late, the customer often calls and scolds the delivery boys, threatens to complain, and then gives them a one-star rating.

“And that one-star rating ruins their entire month’s performance and earnings,” he noted.

Raising the issue of the dangerous working conditions, Chaddha said that these gig workers work long shifts of 13–14 hours a hours, whether in heat, cold, rain, fog, or pollution.

“They work without any protective gear, or special incentives. Their working conditions are worse than the workers inside factories. They neither get permanent employment, nor humane working conditions, nor accident insurance. Yet they hide their pain, deliver our order, and smile while saying, “Sir, please give me 5-star rating,” he added.

Urging the House and the Government to think about these gig workers, Chadha demanded that the 10-minute delivery must be banned.

“If we expect our food to reach us in 10 minutes, then we can also expect this House to think about their well-being,” he concluded.