New Delhi , 30 October , 2024 – In a recent judgment emphasizing passenger rights and accountability, the Railways has been directed to compensate a passenger ₹25,000 due to poor toilet facilities onboard a train. This decision came after the complainant highlighted severe sanitation issues in the train’s restroom, which compromised his comfort and well-being during the journey.
The complainant reported that the condition of the toilet was unhygienic, with broken fixtures and a lack of essential cleaning supplies, making it nearly unusable. The complaint, filed with the consumer forum, stressed that such conditions violated basic hygiene standards and underscored a failure on the part of the Railways to provide a safe and comfortable environment for travelers.
In its ruling, the consumer forum held the Railways accountable for neglecting passenger comfort and failing to uphold sanitation standards. It stated that providing clean and functional restroom facilities is a fundamental expectation, and the Railways must ensure consistent maintenance to meet passengers’ needs.
The ₹25,000 compensation is intended to address the inconvenience and distress caused to the passenger, as well as to encourage the Railways to prioritize better service and maintenance of amenities. This case highlights a growing trend in consumer rights awareness, especially regarding public transportation, and serves as a reminder to service providers about the importance of maintaining quality standards for passenger comfort and safety.
With this decision, the Railways is expected to review its sanitation policies, ensuring routine checks and proper upkeep of restroom facilities to prevent future complaints. The ruling sets a precedent for passenger rights, encouraging travelers to speak up about service issues while reinforcing the Railways’ obligation to deliver a satisfactory travel experience.
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