DCs and SDMs directed to personally attend Samadhan Shivirs daily and address public grievances on the Spot, says CM Saini

New Delhi, April 3: Haryana Chief Minister, Sh. Nayab Singh Saini, interacted with the public at the Samadhan Shivirs organized at the district and sub-divisional levels via video conferencing in Chandigarh today. During the interaction, he gathered firsthand information regarding the satisfaction levels of the people. The Chief Minister also instructed the Deputy Commissioners and Sub-Divisional Magistrates (SDMs) to personally attend the Shivirs daily and address the grievances of the people on the spot, ensuring swift and effective resolution of issues. Haryana Chief Secretary Sh Anurag Rastogi was also present on this occasion.

CM seeks status update on complaints from DCs and SDMs

The Chief Minister also sought details from the DCs and SDMs regarding the number of complaints received, complaints resolved, and those still pending. He was informed that, from October to March 2025, out of 18,925 complaints received at Samadhan Shivirs across all districts, 10,955 complaints have been resolved, 6,639 are pending, and 1,331 have been rejected. Similarly, at the Samadhan Shivirs organized in Urban Local Bodies across the state during the same period , out of 8,635 complaints received, 5,761 have been resolved, 1,813 are pending, and 1,061 have been rejected.

Samadhan Shivirs launched to ensure the resolution of public grievances related to various departments at a single place

Sh. Nayab Singh Saini said that to ensure the resolution of public grievances related to various departments at a single place, the State Government has launched Samadhan Shivirs at the district and sub-divisional headquarters level. These Shivirs are held every working day from 10 AM to 12 Noon. Officers from various departments are present at these Shivirs to promptly address and resolve grievances specific to their respective departments. He also directed that extensive publicity should be made by the Information, Public Relations, and Languages Department regarding the Samadhan Shivirs, so that as many people as possible can benefit from this initiative by the State Government.

CM took note of the high pendency of complaints in certain districts

While taking strict note of the high pendency of complaints in certain districts, the Chief Minister directed the Deputy Commissioners to personally review these complaints, along with officers from the concerned departments, once a week to ensure zero pendency. However, he emphasized that complaints involving policy decisions should be forwarded to the Chief Secretary’s Office, where decisions can be made at the government level for their resolution. The ultimate aim of the State Government is to make people’s lives easier by ensuring they no longer have to make frequent rounds to government offices to get their work done.

Officers would be held accountable if complainants are required to frequently visit Samadhan Shivirs for the same issue

The Chief Minister also emphasized that, in addition to the district level, Samadhan Shivirs should be held regularly at sub-divisional headquarters. He stated that, apart from the SDM, officers from the concerned departments should also be present to ensure that public grievances related to their departments are addressed promptly. He further mentioned that officers would be held accountable if a complainant is required to frequently visit Samadhan Shivirs for the same issue.

Chief Minister interacted with the people at the Samadhan Shivirs

Earlier, the Chief Minister interacted with the public at the Samadhan Shivirs held at the District and Sub-Divisional Headquarters, gathering feedback from the attendees. During the interaction, a woman who had come to the Samadhan Shivir in Rohtak raised a complaint about a private school demanding a fee for the admission of a child under Section 134-A. In response, the Chief Minister directed the Deputy Commissioner to give the complainant a sympathetic hearing and ensure a thorough investigation into the matter. He also instructed the DC to ensure that no school in the district engages in such practices.

While interacting with a migrant laborer who had visited the Samadhan Shivir in Panipat with a complaint regarding his Ration Card, the Chief Minister highlighted the “One Nation, One Ration Card” scheme. He said that the scheme enables migrant workers and their families to access Public Distribution System (PDS) benefits from any Fair Price Shop (FPS) across the country.

In another case, a person who attended the Samadhan Shivir in Bilaspur, Yamunanagar, informed the Chief Minister that despite multiple attempts, he was unable to upload details of his crop loss on the e-Kshatipurti Portal. Sh. Nayab Singh Saini directed the SDM of Bilaspur to take up the issue with the Financial Commissioner, Revenue, and ensure it is resolved at the earliest. The Chief Minister also sought feedback from the SDM of Dabwali regarding the status of complaints and instructed him to address all issues related to sewerage, power, irrigation, public health, and Kisan Credit Cards promptly.

While reviewing the high footfall and significant backlog of complaints at Samadhan Shivir in Panipat, Chief Secretary Sh Anurag Rastogi directed that a senior officer will soon visit Panipat to assess the situation so that appropriate steps could be taken in this direction

Commissioner and Secretary Urban Local Bodies Department Sh Vikas Gupta, Director General Information, Public Relations and Languages Department Sh K Makarand Pandurang Special Secretary Monitoring and Coordination Smt Priyanka Soni, Joint Secretary Monitoring and Coordination Cell, Smt Meenaxee Raj, OSD to Chief Minister, Sh Bharat Bhushan Bharti were also present in the meeting.