Palwal Police Busts Delhi-Based Cyber Fraud Call Centre; 11 Arrested in ₹40 Lakh Scam

Gang posed as bank officials, duped victims nationwide by stealing OTPs; cybercrime cell under SP Varun Singla and Inspector Naveen Kumar leads successful crackdown.

Palwal, July 3, 2025 — In a major crackdown on cybercrime, the Palwal Police has busted a fake call centre operating out of Delhi and arrested 11 individuals, including three women, for orchestrating a nationwide credit card fraud worth over ₹40 lakh. The operation was led by Superintendent of Police (SP) Varun Singla and executed by the Cyber Crime Cell under the leadership of Inspector Naveen Kumar.

At a press conference, Additional Superintendent of Police (ASP) Shubham Singh disclosed that the gang was running a bogus customer care centre, posing as bank representatives. Their modus operandi involved convincing unsuspecting credit card users to share one-time passwords (OTPs) under the pretext of increasing their credit card limits. The fraudsters then used these OTPs to siphon money, transferring the funds through digital wallets before withdrawing them via Common Service Centres (CSCs).

The bust came after a complaint was filed by Sanjay Kumar, a resident of Baghola in Palwal district, who reported a ₹33,000 fraud via his HDFC Bank credit card. Acting swiftly, the cybercrime team traced the origin of the fraudulent transaction to Delhi and conducted a raid, resulting in the arrest of all 11 suspects.

Accused Identified Across Multiple Delhi Localities

The arrested individuals have been identified as:

Pradeep (Sainik Nagar, Uttam Nagar)
Mohit (Paschim Vihar)
Virendra (Kunwar Singh Nagar)
Rohit and Sakshi (Tagore Garden)
Sushbu (Mukundpur, North West Delhi)
Avishka (Samta Vihar, Mukundpur)
Sahil and Sahib (Rohini)
Ayush (Janakpuri Extension)
Nitin (Sector 5, Rohini)

During the operation, the police recovered 20 mobile phones used in the fraudulent activities and gained access to crucial data on bank accounts used by the gang. Preliminary investigations have connected the group to over 100 cyber fraud cases reported across several Indian states.

Authorities believe the arrested individuals are part of a larger organized cybercrime syndicate. The funds obtained were routed through multiple wallets and bank accounts before being withdrawn with the help of intermediaries via CSCs.

The accused are currently being interrogated to identify additional members of the network and to recover the embezzled money. Police remand has been sought to facilitate further investigation.

Terming the operation as a significant breakthrough, ASP Shubham Singh stated, “This is a major step towards curbing organized cybercrime. We are committed to pursuing every link in this chain and bringing all guilty to justice.”