CM Rekha Gupta hears citizens’ grievances, directs officials to ensure prompt and time-bound resolution

New Delhi- Delhi Chief Minister Rekha Gupta on Wednesday interacted directly with citizens from different parts of Delhi during a public hearing held at the Chief Minister’s Janseva Sadan. She heard their problems and complaints one by one and directed the concerned officials to take necessary action and ensure time-bound resolution, depending on the seriousness of each case. The Chief Minister said the government’s doors must always remain open to the people. Citizens should be able to approach the government directly with their problems, have their concerns heard with sensitivity, and should not have to make unnecessary rounds of government offices for a solution. This, she said, is the working culture of the present Delhi government.

During the public hearing, citizens raised various issues related to education, pending award money, waterlogging, sewerage, electrical safety, sanitation, illegal construction and connections, among others. The Chief Minister heard all the cases seriously and directed the concerned officials to ensure investigation, necessary action and time-bound resolution. She particularly stressed the need for sensitive action in matters related to the safety and education of students and for prioritising the resolution of complaints that have remained pending for a long time.

Some citizens also said that they had previously submitted complaints to the concerned departments, but their issues had remained unresolved despite the passage of considerable time. The Chief Minister clearly directed officials to review long-pending complaints on priority and take forward cases wherever administrative action was required. She said the purpose of a public hearing is not merely to listen to citizens’ complaints, but to take them through to a resolution.

During the public hearing, women showed considerable enthusiasm over the Delhi Lakshmi Yojana. Women who came from different parts of the city greeted Chief Minister Rekha Gupta and expressed their enthusiasm and confidence in the scheme. They were also happy about the release, from September 1, of the first instalment of Rs 2,500 to eligible women under the Delhi Lakshmi Yojana. Expressing their gratitude to the Chief Minister, they described the scheme as an important initiative towards the economic empowerment of women. Some citizens who attended the public hearing also brought Laddu Gopal idols prepared with their own hands for the Chief Minister. They presented the idols to the Chief Minister and extended their greetings on Janmashtami.