DoPPW Expands Digital Communication Network to Improve Pensioner Support Services

New Delhi | February 15, 2026- In a significant step towards improving access to pension-related information, the Department of Pension and Pensioners’ Welfare (DoPPW), functioning under the Ministry of Personnel, Public Grievances & Pensions, has scaled up its digital engagement strategy by actively leveraging social media and online platforms.

Aligned with the Government of India’s vision of enhancing the Ease of Living for pensioners, the department is using popular digital channels to directly connect with pension beneficiaries, address their concerns, and simplify complex pension-related procedures.

As part of this initiative, DoPPW’s official YouTube channel features concise explainer videos that break down frequently asked pension queries, service rules, eligibility criteria, and procedural guidelines. Presented in an easy-to-understand format, these videos aim to eliminate ambiguity and help pensioners navigate pension processes with greater confidence.

Beyond video outreach, the department maintains an active presence on Facebook, where it regularly publishes updates, awareness posts, and key information related to pension schemes and welfare initiatives. This platform also serves as an interactive space for pensioners and their families to seek clarifications and stay informed about the latest developments.

Additionally, DoPPW effectively uses its official handle on X (formerly Twitter) to broadcast important announcements, policy updates, and awareness messages related to pension administration. Strategic use of inter-departmental tagging and timely posts helps ensure broader visibility and faster dissemination of information across government and public networks.

By adopting a comprehensive, multi-channel digital approach, the Department of Pension and Pensioners’ Welfare is strengthening transparency, improving responsiveness to grievances, and ensuring that pension-related information is easily accessible to beneficiaries across the country.

This sustained digital outreach reflects the department’s ongoing commitment to empowering pensioners through timely information, simplified communication, and citizen-centric governance.