“Public Grievance Hearings are a Bridge Between Government, Governance, and Citizens” – CM Rekha Gupta

New Delhi | 09 July 2025 –Continuing her commitment to addressing public issues, Chief Minister Smt. Rekha Gupta met with residents of Delhi at the ‘Mukhyamantri Jan Seva Sadan’ on Wednesday and took effective steps to resolve their grievances. The CM resumed her public hearings in a newly formalized space at 2/8 Civil Lines, with enhanced arrangements and improved facilities.

On the occasion, CM Rekha Gupta remarked, “Today, I saw a spark of hope in people’s eyes and a sense of trust in their hearts—trust that the government is listening, understanding, and actively working toward solutions.”

Previously, the Chief Minister had been conducting public hearings at her residence in Shalimar Bagh. As the area is residential, these gatherings often drew large crowds, sometimes requiring the CM to meet and listen to people on the roadside. Despite the limitations, she remained committed to direct engagement with citizens. With the formal inauguration of the ‘Mukhyamantri Jan Seva Sadan’ in Civil Lines, a dedicated space has now been established to ensure a structured and effective redressal process.

From 8:00 AM to 10:00 AM, CM Rekha Gupta met with citizens at Jan Seva Sadan, where officers from around a dozen departments—including the Delhi Jal Board, Education, Police, Health, and MCD—were present. Citizens submitted their complaints, requests, and suggestions directly to the Chief Minister and senior officials. The CM issued immediate instructions to the concerned departments for redressal.

Most of the grievances pertained to issues like crime, drinking water, school admissions, health, roads, and encroachment. Special arrangements were made at the venue for visitors, including seating, drinking water, and simplified entry procedures to ensure a smooth and dignified process for everyone.

CM Rekha Gupta emphasized that public service is her life’s mission. She said these public hearings are not just a bureaucratic formality but a vital channel of direct communication with the people. She reiterated, “Our government works on the principle of ‘not just hearing, but resolving’. Today, I not only listened to people’s problems but also saw their faith that this government is committed to finding solutions.”

The CM directed officials to resolve each issue within a specified time frame and assured the public that every complaint would be taken seriously. She further stated that the government’s goal is not just to administer, but to build Delhi into a sensitive, empowered, and just city, where public participation in governance is fundamental.

Highlighting the essence of democracy, she said, “True democracy lies in knowing people’s pain, understanding their struggles, and shaping policies based on their real needs. Public hearings are proof that people have faith in democracy and expect constructive change from the government.”

CM Rekha Gupta pointed out that past governments lacked such communication mechanisms, which often left people helpless in getting their problems resolved. She asserted that the ‘Jan Seva Sadan’ would now act as a bridge between the government, governance, and the people, ensuring continuous and empathetic dialogue.

She concluded and said, “Our government considers the people’s pain as its own. Jan Seva Sadan will not only bring governance closer to citizens but also reaffirm that this is a responsive, sensitive, and people-centric government. We are here not to rule, but to serve.”