National Consumer Disputes Redressal Commission and 10 States Achieve Over 100% Case Disposal in July 2025

New Delhi- In a landmark achievement for consumer grievance redressal, the National Consumer Disputes Redressal Commission (NCDRC), along with ten States, recorded a disposal rate exceeding 100 percent for consumer cases in July 2025. This reflects a period in which more cases were resolved than filed, underscoring the commitment of authorities to timely dispute resolution.

According to the Department of Consumer Affairs, the NCDRC achieved a disposal rate of 122 percent. Among the States, Tamil Nadu topped with 277 percent, followed by Rajasthan at 214 percent, Telangana 158 percent, Himachal Pradesh and Uttarakhand 150 percent each, Meghalaya 140 percent, Kerala 122 percent, Puducherry 111 percent, Chhattisgarh 108 percent, and Uttar Pradesh 101 percent. Compared to the same period in 2024, overall disposal of consumer cases across India was substantially higher, highlighting strengthened efforts toward effective and prompt resolution.

Adding to this milestone, over two lakh users, including non-resident Indians (NRIs), have registered on the e-Jagriti platform since its launch on 1 January 2025, with 85,531 cases filed through it this year alone. Developed by the Ministry of Consumer Affairs, Food and Public Distribution, e-Jagriti is a next-generation digital platform designed to integrate legacy systems like OCMS, e-Daakhil, NCDRC CMS, and the CONFONET portal into a unified interface, enhancing transparency, accessibility, and efficiency.

The platform is now operational across the NCDRC and all 36 States and Union Territories, allowing consumers and advocates to file complaints using OTP-based authentication, track case progress in real time, and pay fees online or offline. e-Jagriti also supports virtual hearings, multilingual assistance, chatbot guidance, and voice-to-text features to aid elderly and visually challenged users. Advocates can upload documents, receive hearing alerts, and verify credentials, while judges access complete digital case files, smart court calendars, analytics dashboards, and virtual courtrooms, significantly reducing reliance on physical infrastructure.

Several success stories highlight the platform’s impact. In Tamil Nadu, a consumer received ₹14,249 as a refund for a defective television, along with ₹15,000 in compensation for mental anguish and litigation costs. Another case saw a NEET coaching refund of ₹99,500, plus ₹500,000 for mental distress and ₹10,000 litigation costs. In Punjab, a consumer was reimbursed ₹3.09 lakh for defective tiles and awarded additional compensation and interest. Haryana witnessed a consumer obtain a refund and compensation for a defective dishwasher, while in Gujarat, a denied Mediclaim claim was fully reimbursed with interest and harassment compensation.

By digitizing the grievance redressal process, e-Jagriti not only expedites consumer justice but also reduces paper use and travel, marking a significant step toward inclusive and sustainable dispute resolution. The Department of Consumer Affairs encourages citizens nationwide to utilize the platform to assert their rights efficiently and transparently.